June 12th, 2012

I have an account in collections. What should I do?

105 Comments | Twitter | |


account in collections

Have you ever received a notice from a collections agency? You’re not alone. Nearly half of Credit Karma members currently have at least one derogatory mark, such as an account in collections, on their credit report. In our Credit Advice Center, members often ask about the best way to deal with debt collectors.

Here’s a quick step-by-step guide on what to do when facing an account in collections.

Check your credit score

If you received a letter or a call from a collections agency, first find out how the new collections account is affecting your credit score. The new account should show up in your Credit Report Card under derogatory marks, as well as your Credit Karma Notifications in your Score Center. You’ll be able to see how your score was impacted by the new derogatory mark.

Draft a debt validation letter

According to the Federal Debt Collection Practices Act (FDCPA), a collections agency must validate that they’re legally allowed to collect on your debt. Send a written request of validation within thirty days of receiving the first written notice of the debt and you’ll be within your rights, according to the FDCPA. You can see an example of a debt validation letter here.

The debt collector must stop attempting to collect the debt from you until they’ve sent a sufficient response to your letter. If they can’t validate your debt, you shouldn’t need to worry about repaying them. However, if they can validate it, you should work out a payment plan.

Negotiate an update to your credit report

If you have the funds to pay back the debt, first see if you can have the derogatory mark removed from your credit report. Write to the debt collector to ask if they’ll agree to remove the account from your reports if you pay it in full or pay an agreed-upon amount as settlement. This is called a “pay for delete” letter (example here). Do it in writing so that you retain a physical copy of the communication.

If the debt collector won’t agree to remove the account from your report (most probably won’t), write another letter to see if he’ll agree to update it to “Paid in full” once you’ve paid the debt. If you’ll be settling the debt (instead of paying it in full), he may agree to mark the account as “Paid – settled” instead.

Pay off your debt

Once you’ve negotiated with your debt collector, pay your debt as agreed. Keep proof of your payment for your records.

Monitor your credit report and score

When the debt collector has received and processed your payment, he should update your credit report to the status that you agreed upon: either by removing the derogatory mark, marking the account as “Paid in full,” or marking it as “Paid – settled.” If your credit report hasn’t been updated, you can dispute the account with the credit bureau or bureaus still reporting it. Here’s a guide on how to dispute credit report errors.

Check your credit score regularly to see how it’s affected by the account being removed or adjusted. Make sure you’re enrolled in credit monitoring so you can watch for a notification about the change.

is the Social Media Manager and Writer at Credit Karma.

Follow Credit Karma!

Facebook: http://www.facebook.com/CreditKarma

Twitter: http://twitter.com/creditkarma

YouTube: http://www.youtube.com/creditkarma

Subscribe to the Credit Karma Blog

Disclaimer: All information posted to this site was accurate at the time of its initial publication. Efforts have been made to keep the content up to date and accurate. However, Credit Karma does not make any guarantees about the accuracy or completeness of the information provided. For complete details of any products mentioned, visit bank or issuer website.


  1. Enola Guerrero

    Hi Jill – You can find information on disputing items on your credit report here: https://www.creditkarma.com/article/dispute-credit-report-errors


    Enola Guerrero at 2:54 pm on July 8, 2015
  2. I have a derogatory mark of $75 to an old apartment complex 2 years ago. I was notified early this year, a portion of it is incorrect. I’ve called the apartment complex about the exact charges and because of new management they can’t fight it. I don’t want to pay something that I’m unaware about. What should I do?

    Ceci at 2:28 pm on August 27, 2015
  3. Enola Guerrero

    Hi Ceci – To fix any errors on your report, please go here: https://www.creditkarma.com/article/dispute-credit-report-errors


    Enola Guerrero at 5:35 pm on August 27, 2015
  4. Hello! I have an old debt with Sprint that went to collections. I can see the debt being reported by 2 different entities, however I have not received any sort of communications in the past year. I am ready to pay this in full and in an ideal world I can get it deleted from my report. I’d go for the second option of showing that it is paid in full. My question here is what is the best way to go about this: go to Sprint and tell them I want to pay? Contact each collector and see which one can validly collect my money and fix my record? (if doing the latter and both companies say they can collect, how do I know which one is telling the truth?).

    Michael at 1:57 pm on December 21, 2015
  5. Enola Guerrero

    Hi Michael – To dispute any errors you see on your report, please contact the credit bureaus directly. You can learn more about disputes by going here, https://www.creditkarma.com/article/dispute-credit-report-errors


    Enola Guerrero at 2:15 pm on December 21, 2015

Enter your comment