March 13th, 2014

The Nerds Behind Credit Karma: Travis

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Hey there! Ready to meet another member of the Credit Karma team? Last month, we told you a little bit about Ishan, one of our talented software engineers.

Today, meet Travis, who isn’t just a skilled engineer– he also used to play tennis and chess competitively and won a few regional tournaments in his younger days! Even more importantly (to the team), he plays a mean Pikachu in Super Smash Bros.

Keep reading to learn more about Travis!

The Interview

What’s your title at Credit Karma?
Software Engineer in Test.

Describe in 25 words or less what you do.
I am focused on building and maintaining a top notch front-end test automation framework to help us ensure quality for all Credit Karma products.

How long have you worked at CK?
I have worked at Credit Karma for five months. Time flies when you’re having fun!

What’s your favorite thing about working at CK?
Working with awesome coworkers to provide a high-quality service that is truly beneficial for our users.

What’s your favorite snack in the CK kitchen?
Fun-sized candy bars are the best. Milk chocolate and caramel, yum!

What is something your coworkers probably don’t know about you?
I can get intensely competitive over otherwise trivial things, like high scores in video games.

What was your worst subject in elementary school?
Show and tell. I have never been fond of public speaking.

What’s a secret (or not-so-secret) talent you have?
I can wiggle my ears, flare my nostrils, and flip my eyelids inside-out; I don’t know if I can do them all at the same time, though.

If you could pick any superhero power, what would it be and why?
Super speed. Short commute times for the work week and lightning fast reflexes for video games and sports!

What’s your best credit/money tip?
Keeping track of your income and your expenditures can help you stay in the positive. If you consistently spend more than you make, you’re gonna have a bad time.

Want to meet more members of the Credit Karma team?

Meet Ezra, Jonathan, Cathy, Greg, Danielle, Jason, Andrew, Ian, Juan, Igor, Alex, Henry, Hok, Helen, Dan, Keith, Chris, Elaine, Rob, and Ishan!

Interested in joining our team? Check out all of our open positions!

Stay tuned as we continue to reveal the nerds behind Credit Karma!

Ah, Travis’ competitive nature explains why he’s so good at tennis, chess, and Super Smash Bros…

-Jenna, Credit Karma Contributor

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Disclaimer: All information posted to this site was accurate at the time of its initial publication. Efforts have been made to keep the content up to date and accurate. However, Credit Karma does not make any guarantees about the accuracy or completeness of the information provided. For complete details of any products mentioned, visit bank or issuer website.


  1. I have been going threw identity theft for almost two years by a family member that is doing most of it by computer and he’s good at it. he’s got many family members by doing this. The secret service, postal inspector, numerous police agencies but he’s still out and doing identity theft daily. He has opened accounts on credit karma on me and my son. Can someone help in getting his accounts stopped because he has applied for credit cards this site has on us.

    Terry at 7:06 pm on March 30, 2014
  2. How often do you updated the credit reports

    malisha Larry at 3:53 pm on March 31, 2014
  3. Mike

    Thanks for the question! Your Credit Karma profile will update automatically once every seven days. The frequency of the updates to your credit information can vary by the lender. In most cases, you can expect your creditors to report new balances, payment activity, credit limit changes, or late payment information every 30 days. For that reason, it is a good idea to check your credit score for accuracy at least once a month.

    Mike at 5:36 pm on March 31, 2014
  4. Mike

    Hi Terry- I’m really sorry to hear that. If you could email our support team directly at support@creditkarma we’d be happy to help you out. Thanks!

    Mike at 5:40 pm on March 31, 2014
  5. Hi
    Just logged back in to to see if there would be an update on my credit. I paid off 80% of my debt with my income tax. Howwever it still shows all the old balances as of February 2014- We are now in April. Can you look into this please and Thankk you. Would really appreciate it. Hope yo hear from you soon. Enjoy the rest of your day!

    Magaly at 12:23 pm on April 2, 2014
  6. hey best app ever it always keeps me posted with my credit thanks guys for making this free and understandable

    hector ocasio at 2:30 pm on April 2, 2014
  7. Mike

    Hi Magaly – If you could email our support team at, we’ll be glad to help you out. Thanks!

    Mike at 9:41 am on April 3, 2014
  8. I don’t understand why Santander still says I owe it was paid off 3 months from the day of purchase last year …… for my granddaughter Patrisha …I was a co signer is all and it keeps saying I owe money when does this change

    Darlene Pierce at 9:43 am on April 9, 2014
  9. Mike

    Hi Darlene – Thanks for the question. To have something removed from your Credit Karma profile, you’ll have to file a dispute directly with TransUnion. You can find more information on how to do so here:

    Mike at 12:21 pm on April 9, 2014
  10. I paid 1500 dollars on my credit card and yall did not update my credit report. it still shows that I owe 1900 on my credit card. I only owe 400 on my card. would u please update my credit. thanks barb

    barbara huhs-cucinello at 7:19 pm on April 10, 2014
  11. Mike

    Hi Barb – Thanks for the comment. We’d be happy to have a look at your account for you. Feel free to email our help team at Thanks!

    Mike at 11:50 am on April 11, 2014
  12. I lost control of the ability to update my score when I want to, not when I log on ?????? I know when my creditors update, so I go on to insure they are correct . But every time I do you automatically update my score !!!! If I’m ahead of the time you update which has happened ever time I’ve logged on, it will give me old info based on last months information !!! I liked it when I could tell it to update when I wanted, not when I log on !!!!!

    Kent at 1:05 pm on April 13, 2014
  13. Mike

    Thanks for the comment Kent. If you’re still having issues with account updates, please feel free to email support at and we’d be happy to help out. Thanks!

    Mike at 11:18 am on April 14, 2014
  14. Im currently looking for a car every where i go they ask to check my credit score, i dont have and credit at all..but sone one told me even though i have no credit leting the car lot people checl my credit only makes my credit worse is that true being that i dont have any crefit

    ronda at 9:47 pm on April 14, 2014
  15. Mike

    Hi Ronda – This is a good question. What you’re referring to is known as a hard inquiry. You can read more about how inquiries affect your credit here:

    Mike at 8:59 am on April 16, 2014
  16. I was a co signer on a mortgage that was recently refinanced and I. Have been removed from the mortgage how long does it take to show I no longer have a mortgage

    Marye at 5:37 am on April 19, 2014
  17. Mike

    Hi Marye- The frequency of the updates can vary by the credit bureau and the lender. In most cases, you can expect your creditors to report new activity every 30 days. For that reason, it is a good idea to check your credit report for accuracy at least once a month.

    Mike at 9:34 am on April 21, 2014
  18. I am wondering when we will be able to utilize the aggregation tool with smaller banks, not just the major players in the market. I’d like to use my account at my credit union,, but am not able to do so. I realize there are thousands and thousands of financial institutions out there so the number of choices may be limited, but do you think the menu might be expanded some day? Thanks!

    Michele at 2:06 pm on April 21, 2014
  19. I just want to thank credit karma,I received an alert and when I checked my report on credit karma it showed a 1000.00 in charges on my credit card to amazon . com that I didn’t make and thanks to the alert I had it taken care of,and the credit card was credited.Thanks again.

    Donald Sherry at 7:50 pm on April 23, 2014
  20. Mike

    Hi Michele – Absolutely, the list of supported institutions expands all the time. If you’d like to add your credit union, please feel free to email your request to and we’ll be glad to help you out. Thanks!

    Mike at 2:06 pm on April 24, 2014
  21. Mike

    We’re so happy to help, Donald! Glad to hear you were able to get that taken care of.

    Mike at 2:09 pm on April 24, 2014
  22. Question. I paid down my credit cards after understanding the utilization effect but my Credit Karma account still shows old balances even after several weekly updates ???

    Roger at 9:04 am on May 16, 2014
  23. Mike

    Hi Roger – We’d be happy to look into your issue for you. Please email our support team at and we’ll be glad to help out. Thanks!

    Mike at 4:02 pm on May 16, 2014
  24. I have something on my credit profile that is not mine….NO information on how to contact to resolve the issue. It is hurting my credit. Also my mortgage loan is also not included why is that???

    Kelley at 12:29 am on June 7, 2014
  25. I recently applied for a home equity loan to pay off my credit card debt. Does canceling all my credit cards help or harm my credit score? In the near future I would like to sell my home, pay off the loan and buy a new home with only the mortgage for debt. Please advise…Thank you

    Robyn at 9:38 am on June 7, 2014
  26. Mike

    Hi Kelley – I’m sorry to hear that. All of the information on Credit Karma comes directly from TransUnion, one of the three major credit bureaus. You can find more information on the dispute process here:


    Mike at 11:41 am on June 9, 2014
  27. Mike

    Hey Robyn – This sounds like a great question for our credit advice center. Please feel free to ask your question here:


    Mike at 11:42 am on June 9, 2014
  28. Hello-

    I love Credit Karma’s service, but how can I be sure that all of this information isn’t hackable? (Assuming that my password is secure). So many large companies are being targeted, and credit karma is a treasure trove of personal details. How is your database protected from hackers?

    Data Security at 5:09 pm on October 13, 2014
  29. Mike

    Great question. For starters, I’d recommend reading more about our security policy here:

    If you have any followup questions, you can get more information by reaching us here:


    Mike at 9:51 am on October 14, 2014
  30. I work for Lexington Law Firm and I pull summaries for a lot of CK users. I noticed that our scores NEVER match; I know we pull directly from TU since we have direct partnership, but my question is why exactly are they always so different? Is it that you guys aren’t always completely up to date? It would help to be able to explain this to your users and our future clients! Thank you!

    Vanessa at 1:17 pm on November 16, 2014
  31. Charmaine

    Hey Vanessa, good question! There are a few possibilities. One could be that Credit Karma members can only update their score once a week, so it isn’t that they aren’t completely up to date, but a member’s score could be on a different updating schedule than yours. TransUnion also uses many different scoring models depending on who’s pulling them and the purpose. The primary one on our site is the New Account Score. We also have VantageScore 2.0. Lexington Law could be using different models right now. This article could also be helpful: Hope this was useful!

    Charmaine at 10:00 am on November 17, 2014

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