February 10th, 2009

Thank You for the Continued Support

15 Comments | Twitter | |

cupcakeIn the next few days, we expect to register our 250,000th member. As such, I think this is an appropriate time to pause and thank our members for their continued support in helping us reach this milestone.

We started Credit Karma with the simple belief that consumers have a fundamental right to access their credit score anytime they want for free. Our team of six employees is committed to helping consumers better understand their credit and how the credit reporting/scoring system works. Our focus will always be our members first and foremost. We hope we can provide free credit score access to all under this new pro-consumer credit score model.

If you have enjoyed our service, I encourage you to share Credit Karma with your friends. We even have a tell-a-friend services which should make the process easier. In addition to telling friends, you can help Credit Karma grow by sharing your story and experience with journalist looking to write about Credit Karma. Simply email us with a short description about your background and experience and we would be happy to connect you with a journalist as the opportunity arises.

As we look to 2009, we have many new features that will help our consumers learn more about their credit. This first will be the Credit Karma Credit Data Comparison Tool. This new feature will provide easy to understand summary data from your credit report. It will allow you to compare your debt, available credit, and dozens of other metrics against all our other members by state, age, and many other slices of data. We also plan to allow our members to trend their own credit report information to better understand how their debt is growing or shrinking over time.

In summary, we are very excited about the community we have built over the last 10 months. We want to thank all of our users and encourage you to provide feedback about our service. We want to change the way credit scores are accessed and we hope you will join the cause.

Sincerely,

Kenneth Lin

Founder & CEO, Credit Karma Inc.

15 Comments

  1. Credit Karma is one of the best personal finance tools I have found. Credit Karma and Mint are my top two finance tools.

    Eric at 11:18 pm on February 10, 2009
  2. I recently came across Credit Karma and believe that it could be useful for me in the future. I’ve been on the search for good sources to help others with their credit and this might just be the place.

    Thanks,
    Jason

    Jason at 10:49 am on February 12, 2009
  3. I have been locked out of my account due to too many failed log-ins.
    I am entering what I thought was my correct security code but It tells me that it is incorrect. I have had my password reset but I am still not allowed in. I feel like I need to cancel my account and start all over again. Can you help me get into my account?

    Melanie Tarter at 7:52 am on January 27, 2011
  4. Email support@creditkarma.com, and they can assist you with your account.

    Justine at 11:01 am on January 27, 2011
  5. I have forgotten my password and my security question. How do I get a new one or retrieve my old ones? Everytime I send my question to Support@Credit Karma.com my email will not take it.
    Please help!!

    Bonnie at 7:24 am on March 1, 2011
  6. Try unblocking your email to enable to send to support@creditkarma.com, which is CK’s only customer service line to assist consumers with their account. Good luck!

    Justine at 3:05 pm on March 1, 2011
  7. I’ve been using CK for some time now, and have one complaint. Support appears to be nothing but a robot that replies with canned messages with the assumption that everyone trying to report an issue needs to contact TransUnion.

    The problem I am trying to get resolved has nothing to do with TransUnion. It’s a CK system problem. I have two loans from State Farm. One that is still active, and one that was paid in July 2012. The CK system appears to think that they are the same, and consequentially, reports to me on a daily basis that I have one newly closed account. I don’t. The system even shows an error indicating that it thinks they are the same “….as it is indistinguishable from one or more of your other accounts”.

    I’ve opened several support tickets over a period of Months, and all I get back is the canned response of “pull a credit report”. I’ve done that. There’s no problem on my credit report with these accounts. What needs to be done to get a live person to look at the issue?

    Bob at 8:18 pm on January 17, 2013
  8. Jenna

    Hey Bob, I’m really sorry about that. I’ve just taken a look at your support tickets and it looks like your most recent one has been escalated to a supervisor and we’ll be looking into it further. Thanks for letting us know and sorry again.

    Jenna at 11:23 am on January 18, 2013
  9. i was on creditkarma for months when i passed out and i was on life support. i was in a coma for 3-4 days and i woke up, i didn’t know why i was in the hospital. when account.. the dr. took out the tubes i still could not talk so i wrote a note to my kids and they told me what happened. the dr said they found nothing. i know what it was severe stress. to add to it my kids told me dad
    emptied my savings. i was livid, but he lies constantly. i was off the computer for months. when i went back on i could not get on.

    miriam at 5:11 pm on August 22, 2013
  10. please help me get on again. mimi greenberg thank you

    miriam at 5:12 pm on August 22, 2013
  11. Jenna

    Hi Mimi, please email support@creditkarma.com and we’d be happy to help you out with your account. Thanks!

    Jenna at 8:15 am on August 23, 2013
  12. My son has an account with Capitol One. He is a brain tumor patient and I was put on his account as a signer 12 years ago, so I could pay his bills for him. I am no longer a signer on that account, please remove it from my list of accounts as it looks like I have access to and use more credit than I have. it affects my debit to use ratio. I only have 2 credit accounts, Barclaycard and Best Buy. I was not aware I was still on the card til I saw it listed on your site. My name has been removed from the account.
    Roberta Phares

    Roberta Phares at 5:06 am on March 22, 2014
  13. Jenna

    Hi Roberta,

    We pull all of our information straight from TransUnion. We’d be happy to take a look at your account if you email support@creditkarma.com, but you may end up having to file a dispute directly with the bureaus. Thanks!

    Jenna at 8:54 am on March 24, 2014
  14. You keep showing a balance with Haband and the balance is zero.
    Please change that to zero. Thank you

    Barbara Fornaro at 3:46 pm on April 13, 2014
  15. Mike

    Thanks for the comment Barbara. All of the credit report information on Credit Karma comes straight from TransUnion, one of the three major credit bureaus. If you think there’s something wrong with your information on CK, you can learn more about the information dispute process here: http://www.creditkarma.com/article/dispute-credit-report-errors

    Mike at 11:14 am on April 14, 2014

Enter your comment